
Ninety percent of the people that I help at work are computer illiterates. It is my job to help these people out and get their problems resolved. What makes my job hard is when I encounter retards people who seem to purposely make their lives more difficult. The reason why I bring this up is because of an article I just read. It reminded me of the customers I usually deal with. Here is a conversation that I might have on a typical day.
-Customer brings in unit-
Me: Hello, how can I be of help?
Lady: My computer doesn’t read CDs anymore and it has been acting really slow.
Me: When did all of these problems start Ma’am?
Lady: Since I bought it.
Me: How long have you had it?
Lady: A year now.
Me: *puzzled* Well your warranty has expired, we can resolve this for $XXX.XX.
Usually this is where the customer gets very upset at the fact that warranties do in fact expire. It gets quite comical when they start giving you reasons why they couldn’t do anything (for the past year) about it because of a vacation, a sick husband or just not having any time. They act like I can extend their warranty or something like that. -_-
Something else that I have to mention is that I hardly ever recommend buying a new computer unless I find it absolutely necessary. Unlike a lot of past technicians use to I work with, I don’t mindlessly tell people to buy a new computer because of a virus, or a corrupt OS. I offer them the service to fix their computer.
Anyway, there is a term that is used to describe where most of the issues occur, “PEBKAC”. I have no doubt about this.